Purpose of processing

Santos Guitars informs the User that he is the owner of personal data files in which his data are incorporated and processed in order to provide the requested services and send him information about our company that may be of interest.

Legitimization of Treatment

Treatment is based on the consent requested of you.

Conservation period

The data provided will be kept until the data subject requests the deletion of his/her data.

Once the data subject has been informed of the deletion of his/her data, they will be blocked and subsequently deleted from our files or returned to the owner of the data, as the case may be, of the media on which the information containing the personal data provided is collected, without the retention of copies of this information being accepted.

Communication of data to third parties

Your data will only be used for the purposes indicated above and will not be passed on to third parties, except for those communications to the Authorities, Bodies or Offices of the Public Administrations which were consented to by the interested party or person authorised by him for the proper fulfilment of the obligations arising from the services rendered, or which are compulsory or authorised by Law.

Duty of Confidentiality

Santos Guitars, guarantees the confidentiality of the personal data contained in its files and will adopt the regulatory measures to prevent, as far as possible, its alteration, loss, processing or unauthorized access.

Exercise of Rights

You have the right to access your personal data, rectify inaccurate data or request their deletion when the data is no longer needed. On certain occasions, data subjects may request a restriction on the processing of their data, in which case we will only retain them for the purpose of exercising or defending claims.

Data subjects may, in certain circumstances, object to the processing of their data. And in Santos Guitars cease processing the data, except for legitimate reasons or the exercise or defence of any claims.

You can exercise your rights by sending an e-mail to

You also have the right to withdraw your consent to the processing of your personal data at any time and to file a complaint with the Spanish Data Protection Agency.

Santos Guitars expressly guarantees that the data you provide will be kept absolutely confidential.


Santos Guitars has no access to your credit card data (unless you give it to us directly by email or telephone or fax), this information is sent directly to the bank, CaixaBank, which processes the payment and notifies us of the transaction.


Santos Guitars takes all the necessary precautions to protect the confidentiality of your personal data. Only authorized employees have access to the data base and the internet server where your information is stored.


Santos Guitars reserves the right to modify their confidentiality politics, either due to a change in the legislation or jurisprudence, or according to the company practice. If you require any further information with reference to our confidentiality politics please do not hesitate to contact us at


What is a cookie and why are they used?

A cookie is a small piece of text sent to your browser by a website that you visit. It helps the website remember information about your visit, like your preferred language and other settings. This can make your next visit easier and the site more useful to you. Cookies play an important role. Without them, using the web would be a much more frustrating experience.

What kinds of cookies are there?

Cookies, depending on their expiration, can fall into session cookies or permanent. The first will expire when the user closes the browser while the latter remain for a longer time during which data is still stored in the terminal and can be accessed and processed.

They can also be distinguished according to the entity that manages the computer or domain from where sent cookies and the data obtained are processed.

Own cookies. They are those that are sent to the terminal equipment of the user from a computer or domain managed by the own editor and from which is providing the service requested by the user.

Third party cookies. They are that are sent to the terminal equipment of the user from a computer or domain is not managed by the Publisher, but by another entity that treats the information obtained through cookies.

Depending on your objective, we can talk about :

Technical cookies. They allow the user to browsing through a web page, platform or application and the use of the different options or services that it may exist as, for example, control traffic and data communication, identify the session or make the process of purchase of an order.

Personalization cookies. They allow the user to access the service with some general features predefined a set of criteria in the terminal as such the language user or browser type.

Analytical cookies. They allow the person in charge thereof, monitoring and analysis of the behaviour of the users of the web sites that are linked. The information we collect is used in the measurement of the activity of the web sites, application, or platform and for profiling of navigation of the users of such sites, applications and platforms, in order to make improvements based on the analysis of the data that users of the service.

Advertising cookies. They allow the management, in the most effective way of advertising spaces that, in your case, the editor has included in a web page, application, or platform from which provides the service requested on the basis of criteria such as the edited  content or the frequency in which the ads are displayed.

Cookies for advertising or behavioral: allow management, as efficiently as possible, the advertising space that, where appropriate, the editor has included in a web page, application, or platform from which provides the requested service. They store the user behavior information obtained through observation of their browsing habits, allowing you to develop a specific profile to display advertising based on the same.

How to disable or remove Cookies

The user can configure their browser so that cookies are not installed or to receive a warning on screen whenever a cookie wants to install, and may decide at any time if they want to accept it or not. Also, the user can decide to later delete cookies that have installed by changing the browser settings or deleting them manually. Please note that the removal of cookies can cause a decrease in the quality or functionality of the website.

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